Terms & Conditions


Index





Payment

A 30% non-refundable deposit fee is required to reserve your booking. On receipt of our invoice, there is a limit of 6 days to forward the deposit payment otherwise we reserve the right to withdraw your booking.

Final payment must be made 4 to 6 weeks prior to arrival if not we have the right to withdraw your booking.

Back to top





Cancellations

Our cancelation policy is as follows:

  • Cancellations are made in writing by email.
  • Only 50% of the total amount will be refunded if cancellations are made after final payment has been received and if notice of cancellation has been given 6 to 8 weeks prior to arrival date.
  • No refunds whatsoever are given if cancellations are made less than 4 weeks prior to arrival.
  • Your booking will be cancelled if final payment is not met within the established time frame.

Back to top





Bookings

  • Bookings are charged per person per night
  • Children (sharing bungalow with parents)
    • Under 4 years old stay for free
    • Ages 5 - 8 have a discount of 50%
    • Ages 9 - 12 have a discount of 25%
  • Check in time is from 12pm
    • Be advised that arrivals after 00.00hrs are treated as a normal booking
  • Check out time is at 11.00am
    • If you require a late check out between 11am and 6pm this will be based on availability and a supplement will be charged.
    • Departures after 6pm are considered as another days booking
  • 30% non-refundable deposit fee is required to secure your booking
  • Payments are made through either TransfwerWise or PayPal
  • Payments can also be made directly into a bank account using the following currencies (AUD$ / US$ / £ / €)** fees apply between 0.5% to 0.75% depending on the currency
  • Final payment is due 30 days before arrival
  • Payments are subject to exchange rates in case of using a different currency other than Euros, it will be calculated upon present rate on xe.com
  • Mandatory travel insurance for all guests staying at BeOcean Krui

Back to top





Guests behavior

BeOCean Krui will not be held responsible for illicit actions that may take place outside our premises, in addition we will not be liable for the consequences that may cause disrespectful behavior towards local customs. This will be entirely your own responsibility.
BeOcean Krui reserves the right to void your booking during your stay due to inappropriate and disrespectful behavior. In this case you're also denied the right to a refund.
Beocean Krui will assist you to the best of their knowledge given a situation beyond your scope and which has not been legitimately caused by one of our guests.

Back to top





Not liable

BeOcean Krui will not be held liable for the following:

  • Delays before or after arrival in terms of war, terrorism, civil unrest, natural disasters, situations beyond our will and control...however we will put all our diligence to assist you if we can in the best way possible without jeopardizing our safety and other guests.
  • If you incur normal airline delays when traveling to our destination. You have the responsibility of letting us know by telephone, text or email of any possible delays you may have to reschedule your airport transfer, otherwise we will not be held responsible for the extra cost. This also includes bookings made through us from Jakarta to Bandar Lampung or to Krui.
  • Theft, illness, death, damage or loss of personal property, while traveling to/from or staying at the BeOcean Krui.
  • Internet/Booking related problems with your reservation.
  • Legal matters related to drugs, crime, violence, or any unlawful behavior in and out of Indonesia.
  • Excess baggage on any means of transportation, fees for visa on arrival, departure tax fees, domestic tax fees, charges applied on overstay, visa extensions, passport related issues such as the established 6 month legal validity already advised.
  • Extra expenses if you eat outside our premises, particularly if you become sick.
  • Sickness caused by eating out.
  • Extra expenses of any kind.

Back to top





Amendments:

  • BeOcean Krui can change the content or add to the content within our terms & conditions at any time before, during and after your booking as well as during your stay with us.
  • Adjust prices at any time without previous notice.
  • BeOcean Krui can alter booking dates due to weather conditions, safety issues, or situation out of our control.

Back to top





Awareness

  • You have been informed about visa entry to Indonesia, and other visa related issues. Please refer to your country of origin if you intend to obtain a different visa.
  • Passport minimum validity of 6 months on entry.
  • You are aware of the importance of traveling with travel insurance.
  • You know that you're traveling to a remote destination.
  • xMedical issues should be treated accordingly as well as medical advise when traveling to tropical countries.
  • You have been advised on local customs. Should you have further questions on this matter we will do our best to inform you correctly.
  • Guests under the age of 18 must be accompanied by an adult.
  • We will assist you in any way we can, provided it doesn't put any of the other guests or ourselves in a dangerous situation.

Back to top





Privacy policy

Any information shared during or after the course of your booking will not be mislead or forward to other parties unless legal interaction is undertaken and puts us on risk.

Back to top



Copyright © 2018 BeOcean Krui, Inc
Back to top


+62 (0) 822 7948 9194
info@beoceankrui.com