Terms & Conditions


Payment and cancellations

  • A 30% non-refundabledeposit is required to secure your reservation
  • On receipt of our invoice, there is a limit of 6 days to forward the deposit payment otherwise we reserve the right to withdraw your booking and offer the spot to someone else
  • Final payment is due 45 days prior to arrival, if full payment is not made 45 days prior to arrival, we reserve the right to cancel your booking without refunding the deposit
  • Cancellations are made in writing by email
  • If cancellation is made less than 45 days prior to arrival no refunds are issued, however spots are transferable. Travel insurance will assist you further.

  • Getting travel insurance will cover any potential travelling issues you may face due to unexpected cancellations or rescheduling of your trip

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  • Bookings are charged per person per night
  • Children (sharing bungalow with parents)
    • Under 4 years old stay for free
    • Ages 5 - 8 have a discount of 50%
    • Ages 9 - 12 have a discount of 25%
  • Check in time is from 12pm
    • Be advised that arrivals after 00.00hrs are treated as a normal booking
  • Check out time is at 11.00am
    • If you require a late check out between 11am and 6pm this will be based on availability and a supplement will be charged.
    • Departures after 6pm are considered as another days booking
  • 30% non-refundable deposit fee is required to secure your booking
  • Payments are made through either TransfwerWise or PayPal
  • Payments can also be made directly into a bank account using the following currencies (AUD$ / US$ / £ / €)** fees apply between 0.5% to 0.75% depending on the currency
  • Final payment is due 30 days before arrival
  • Payments are subject to exchange rates in case of using a different currency other than Euros, it will be calculated upon present rate on xe.com
  • Mandatory travel insurance for all guests staying at BeOcean Krui

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Guests behavior

BeOCean Krui will not be held responsible for illicit actions that may take place outside our premises, in addition we will not be liable for the consequences that may cause disrespectful behavior towards local customs. This will be entirely your own responsibility.
BeOcean Krui reserves the right to void your booking during your stay due to inappropriate and disrespectful behavior. In this case you're also denied the right to a refund.
Beocean Krui will assist you to the best of their knowledge given a situation beyond your scope and which has not been legitimately caused by one of our guests.

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Not liable

BeOcean Krui will not be held liable for the following:

  • Delays before or after arrival in terms of war, terrorism, civil unrest, natural disasters, situations beyond our will and control...however we will put all our diligence to assist you if we can in the best way possible without jeopardizing our safety and other guests.
  • If you incur normal airline delays when traveling to our destination. You have the responsibility of letting us know by telephone, text or email of any possible delays you may have to reschedule your airport transfer, otherwise we will not be held responsible for the extra cost. This also includes bookings made through us from Jakarta to Bandar Lampung or to Krui.
  • Theft, illness, death, damage or loss of personal property, while traveling to/from or staying at the BeOcean Krui.
  • Internet/Booking related problems with your reservation.
  • Legal matters related to drugs, crime, violence, or any unlawful behavior in and out of Indonesia.
  • Excess baggage on any means of transportation, fees for visa on arrival, departure tax fees, domestic tax fees, charges applied on overstay, visa extensions, passport related issues such as the established 6 month legal validity already advised.
  • Extra expenses if you eat outside our premises, particularly if you become sick.
  • Sickness caused by eating out.
  • Extra expenses of any kind.

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  • BeOcean Krui can change the content or add to the content within our terms & conditions at any time before, during and after your booking as well as during your stay with us.
  • Adjust prices at any time without previous notice.
  • BeOcean Krui can alter booking dates due to weather conditions, safety issues, or situation out of our control.

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  • You have been informed about visa entry to Indonesia, and other visa related issues. Please refer to your country of origin if you intend to obtain a different visa.
  • Passport minimum validity of 6 months on entry.
  • You are aware of the importance of traveling with travel insurance.
  • You know that you're traveling to a remote destination.
  • xMedical issues should be treated accordingly as well as medical advise when traveling to tropical countries.
  • You have been advised on local customs. Should you have further questions on this matter we will do our best to inform you correctly.
  • Guests under the age of 18 must be accompanied by an adult.
  • We will assist you in any way we can, provided it doesn't put any of the other guests or ourselves in a dangerous situation.

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Privacy policy

Any information shared during or after the course of your booking will not be mislead or forward to other parties unless legal interaction is undertaken and puts us on risk.

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Copyright © 2018 BeOcean Krui, Inc
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+62 (0) 822 7948 9194